The Robot Process Automation (RPA) platform
akaBot is a comprehensive RPA platform to help automate business processes with repetitive tasks in bulk to increase productivity and improve cost savings.
- Loan processing
- Credit reporting
- Card operation
- Money transfers
- Invoicing
- AR
- AP
- IT operations
- Invoicing
- PO
- Component invoice management
- IT operation
- Invoicing
- Shipment management
- Transport management
- Document administration
– Top 6 RPA platforms in the world (Software Review 2020)
– Double the rate of return compared to other competitors in the market
– Full RPA services: One-stop services including: Assessment and PoC (Proof of Concept), Implementation, Operation, Maintenance, 24/7 Support, Training
– Flexible deployment model: Best for business goals, available on-premises, AWS, Azure
– Worldwide support: Abundant team of domain experts and 24/7 support services available
– AI Integration: Flexible deployment on-premise or on Cloud, OCR support, Conversation and Speech
Customer: The Vietnamese branch of one of the largest banking and financial services organizations in the world.
Challenge points:
– The bank received several hundred queries (event 500 requests at peak time) for loan origination per day.
– For each of the above requirements, bank staff had to receive, process and input data manually. Information also needed to be fragmented across five different systems.
Solution: akaBot was selected to automate loan origination. It used FPT.AI Reader to recognize and extract information automatically in pdf or image file formats. Next, the system converted raw data into structured data and updated to the loan originator system and credit information centre. In the following phase, bots created by akaBot would forward the queries to the individual responsible for the next approval.
Project outcomes:
– Deployed for 6 weeks, resulting in a 90% reduction in FTE (full-time equivalent) value.
– Reducing by 70% in human resources costs. 13 staff members were relieved from doing manual loan processing as akaBot smoothly automated the end-to-end process.
– Reducing by 70% of operating time for business processes. Time of the loan origination process (before final approvals) is reduced from 15 minutes to 5 minutes.